Screenshots are one of the best ways to illustrate what's going on so that the Support Team can resolve the issue as quickly as possible.
But not all screenshots are created equal. Using your phone to take a photo of your desktop screen? Many screenshots are just too blurry or distorted or tiny to really be useful at all. You'd rather not send a second screenshot, and instead of asking for another image we'd rather be working on your case.
Here are some guidelines for screenshots that get your case moving forward as efficiently as possible.
How to Take a Screenshot
To put a screenshot of the active window into the clipboard on a Windows PC, use the Alt + PrintScreen shortcut. The screenshot can then be pasted directly into an email in most common email programs or pasted into Paint and saved.
Press Shift+Command+4, followed by Space. The pointer will change to a camera. Move the camera over the window to be captured, and click. The screenshot will be placed on the desktop as a .PNG file.
To take a screenshot on most Android devices, press and hold the Power and Volume Down buttons. Use the Share button to add the screenshot to an email.
To take a screenshot on most iOS devices press and hold the Power and Home buttons. The screenshot can then be found in Photos > Albums > Screenshots.
To take a screenshot on a Windows Mobile device, press and hold the Power and Volume Up buttons. The screenshot can then be found in Photos > Albums > Screenshots.
Tips for Including Screenshots
Following these guidelines helps ensure that Support can start on your case right away.
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Essent is the leading provider of fully-integrated business management software solutions and services for process-intensive industries and the largest trading network for the promotional products industry. The Essent family of fully-integrated products and services combines best practices, business processes, software automation, and network communications to deliver unparalleled, unified business management solutions. Since 1980, Essent has offered the systems, service, software, and support critical to success in today's highly-competitive marketplace.