Attention Essent Software Product Customers –Mainstream
support for all editions of Microsoft Windows XP ends April 8, 2014.
What does this mean to you?
Microsoft has announced that mainstream support of Windows XP for all
Service Packs ends April 8, 2014. This means Microsoft will no longer hotfix
bugs, even critical bugs that impact your business. If you still use Windows XP for an Essent software product, you may not be able to adequately resolve
any support or compatibility issues that may arise because you are using
outdated database management software. It is our policy to enhance our
software, add-on products, and technical support services for the latest
releases so we can provide the best possible service.
If you have an existing Essent software installation on Windows XP and if you have a current Support Plan with Essent it will continue to be
honored, but Essent may not be able to adequately resolve any support or
compatibility issues that may arise. Essent requires all software installations from this point forward to be Windows Vista or higher.
Please note, some functionality, like remote access and advanced networking requires newer versions of Windows and is only supported by Essent using these newer versions.
Should you need assistance, support will be based on a pay-per-call basis
charged at our current hourly rate for technical support.
What you can do about it?
Do not continue to rely on unsupported versions. Upgrading now will give you
continued access to support, product updates, and valuable add-on products and
services which may be important to your business. It will also bring you new
enhancements and features that have been added since your version was released.
Customers are encouraged to upgrade to Windows 7 or Windows 8.
To Get Started: Contact your representative today by calling 800-559-9959 or
by email to schedule for the upgrade.
For more information on System Requirements for Compass, please see:
http://www.essent.com/CompassSystemRequirements.html
For more information on Microsoft Windows XP Support, please see:
http://www.microsoft.com/en-us/windows/endofsupport.aspx