Black Hole

Threat: High | Frequency: Common

The Black Hole exists in any organization where important information is stored in file folders, email, or someone’s head. The Black Hole makes it difficult to access information in a timely manner; responsible for lost time, lost profits, and customer dissatisfaction. The unseen monster is hidden by most until problems start, but is easily located lurking around normal business activities -- like sending email for a status update or hunting down a file on a co-worker’s desk. Wherever there are deadlines the Black Hole is sure to reveal itself. The Black Hole is a side-effect of business communications but can be completely eliminated through properly structured business management software.

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