Attention Essent Software Product Customers – Mainstream support for all editions of Microsoft SQL Server 2014 releases ends July 11, 2021.
What does this mean to you?
Microsoft’s end of support for SQL Server 2014 means Microsoft will no longer hotfix bugs, even critical bugs that impact your business. If you still use SQL Server 2014 for an Essent software product, you may not be able to adequately resolve any support or compatibility issues that may arise because you are using outdated database management software. It is our policy to enhance our software, add-on products, and technical support services for the latest releases so we can provide the best possible service.
Essent will continue to support SQL Server 2014 until July 1, 2021, within the limits caused by Microsoft no longer supporting the server.
Essent encouraged its customers to upgrade to SQL Server 2016 or later at the time that Microsoft ended its support of SQL Server 2014. The 2020-Q3 EssentOne and Compass business management system releases will require SQL Server 2016 or later.
If you have a current Support Plan with Essent it will continue to be honored, but Essent may not be able to adequately resolve any support or compatibility issues that may arise.
Should you need assistance, support will be based on a pay-per-call basis charged at our current hourly rate for technical support.
The change does not affect Essent Cloud customers, who use Essent servers for hosting; Essent uses servers that are SQL 2016 or later.
What you can do about it?
Do not continue to rely on unsupported versions. Upgrading now will give you continued access to support, product updates, and valuable add-on products and services which may be important to your business. It will also bring you new enhancements and features that have been added since your version was released. Customers are encouraged to upgrade to SQL Server 2016 or later, which are certified for Essent software products and recommended. If you use Replication Servers, you must upgrade to SQL Server 2016 Standard Edition or higher.
To Get Started: Contact your Essent representative today by calling 800-559-9959 or by email to schedule for the upgrade.
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Essent is the leading provider of fully-integrated business management software solutions and services for process-intensive industries and the largest trading network for the promotional products industry. The Essent family of fully-integrated products and services combines best practices, business processes, software automation, and network communications to deliver unparalleled, unified business management solutions. Since 1980, Essent has offered the systems, service, software, and support critical to success in today's highly-competitive marketplace.