Attention Essent Web Product Customers: Due to a Microsoft Edge browser bug in version
25 and below, PDF files printed via the Microsoft Edge
web browser may print incorrectly.
Microsoft has confirmed the bug and has indicated this
bug is capable of causing serious issues.
to Microsoft, the Portable Document Format (PDF)
files in Edge are printing out significantly different than they appear
on-screen, including changing the content of the document.
Edge displays PDFs correctly but printed content differs
notably, according to Microsoft.
When printing PDF documents, Edge users have reported
that Edge can transform document content and appearance through errors such as
shifts of cell numbers, the adding of words and symbols, and the substitution of
words and characters.
does this mean to you?
Some Essent customers choose to use Microsoft Edge to
access Essent solutions such as the EssentOne™ Business Management System and
the Essent SiteBuilder™ Content Management System.
Essent customers who continue to access Essent solutions through
Microsoft Edge are likely to be impacted by the critical printing errors.
Essent customers who do not use Edge will not experience this
printing problem, which is related only to Edge and not to the Essent solutions
accessed by Edge.
can I do about it?
Essent users can access Essent solutions through many
other web browsers. Popular alternatives to Microsoft Edge are Google Chrome,
Mozilla Firefox, and Apple Safari.
Essent users that continue to use affected Microsoft Edge versions to
access Essent solutions are advised to avoid printing any documents via Edge,
For more information on the
Microsoft Edge printing bug, visit:
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Essent is the leading provider of fully-integrated business management software solutions and services for process-intensive industries and the largest trading network for the promotional products industry. The Essent family of fully-integrated products and services combines best practices, business processes, software automation, and network communications to deliver unparalleled, unified business management solutions. Since 1980, Essent has offered the systems, service, software, and support critical to success in today's highly-competitive marketplace.