The OrderTrax® platform will be migrated in April 2011 to the Essent® Cloud. The OrderTrax Network, the foundation of the platform, will be migrated first, followed by the OrderTrax Portal website. The objective is to transfer all related assets with minimal interruption of service and in most cases zero downtime.
The OrderTrax Network is comprised of the TAG Tools™ software suite that powers the ePSA Network and associated web services. The first phase will be to transfer the subscription services, followed by the TAG Tools support services. The second phase will be to transfer the OrderTrax Portal, the web interface for interactive Order Status management and trading partner communications.
The schedule:
Monday, April 4, 2011: TAG Switch Subscription Services and TAG Tools Website
Zero Scheduled Downtime
These facilities are used by TAG Tools to manage use of the TAG Tools software.
Prescribed Action:
There is no expected action to be taken by you. If you experience a problem during this time, please contact Essent Support
Wednesday, April 6, 2011: TAG Registry UDDI Server
Zero Scheduled Downtime
This facility is used by TAG Tools for the lookup of trading partner Internet addresses for the routing and delivery of electronic documents.
Prescribed Action:
If you use any version of the TAG Switch you must restart the service on Thursday, April 7, 2011. For instructions to determine if you are using the TAG Switch, how to restart the TAG Switch, and how to check that the TAG Switch is running properly, please visit www.essent.com/TAGSwitchAdmin.html. If you need assistance, please contact Essent Support.
Tuesday, April 12, 2011: TAG Gateway
Zero Scheduled Downtime
This facility is used by all versions of the TAG Transceiver and Lakeshore Plug-in customers to communicate with the network.
Prescribed Action for TAG Transceiver Installations:
If you use any version of the TAG Transceiver, it is recommended you restart the application on Wednesday, April 13, 2011. For instructions how to determine if you are using the TAG Transceiver, how to restart the TAG Transceiver, and how to check that the TAG Transceiver is running properly, please visit www.essent.com/TAGTransceiverAdmin.html. If you need assistance, please contact Essent Support.
Prescribed Action for Lakeshore Plug-In Installations:
If you use the Lakeshore Plug-In, there is no action for you to take. Lakeshore will be performing all necessary changes on Wednesday, April 13, 2011. If you need assistance, please contact Lakeshore Group Technical Support.
Monday: April 18, 2011: OrderTrax Remote
Two Hour Scheduled Downtime starting at 10:00pm Eastern Daylight Time (EDT).
This facility is used by API Integration, TAG Switch 2.1, OrderMaster Plug-in, QuickBooks Plug-in, and OrderTrax website subscribers.
Prescribed Action:
If you use any version of the QuickBooks Plug-in for OrderTrax, OrderMaster Plug-in for OrderTrax, the OrderTrax Remote Direct Integration (API), or the TAG Switch 2.1, it is possible that it may lose connectivity to the Network. Therefore, it is recommended that you restart the application on Tuesday, April 19, 2011. For instructions on how to determine if you are using any of the impacted software applications, please visit www.essent.com/OrderTraxRemoteAdmin.html. If you need assistance, please contact Essent Support.