Attention Essent Software Product Customers – Mainstream support for all editions of Windows Server 2003 releases has ended.
You should bring this to the attention of your Information Technology (IT) department.
Microsoft has announced that mainstream support of Windows Server 2003 for all Service Packs and Releases ended July 14, 2015. This means Microsoft will no longer hotfix bugs, even critical bugs that impact your business. If you still use Windows Server 2003 for an Essent software product, you may not be able to adequately resolve any support or compatibility issues that may arise because you are using outdated software. It is our policy to enhance our software, add-on products, and technical support services for the latest releases so we can provide the best possible service.
If you have a current Support Plan with Essent it will continue to be honored, but Essent may not be able to adequately resolve any support or compatibility issues that may arise.
Should you need assistance, support will be based on a pay-per-call basis charged at our current hourly rate for technical support.
Do not continue to rely on the unsupported server software. Upgrading will give you continued access to support, product updates, and valuable add-on products and services which may be important to your business. It will also bring you new enhancements and features that have been added since your version was released. Customers are encouraged to upgrade to Windows Server 2012 R2, Essent Hosting for Compass, or Compass On-Demand.
To Get Started: Contact your representative today by calling 800-559-9959 or by email to schedule for the upgrade.
For more information on System Requirements for Compass, please see, http://www.essent.com/CompassSystemRequirements.html
For more information on Microsoft Server 2003 Support, https://www.microsoft.com/en-us/server-cloud/products/windows-server-2003/
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Essent is the leading provider of fully-integrated business management software solutions and services for process-intensive industries and the largest trading network for the promotional products industry. The Essent family of fully-integrated products and services combines best practices, business processes, software automation, and network communications to deliver unparalleled, unified business management solutions. Since 1980, Essent has offered the systems, service, software, and support critical to success in today's highly-competitive marketplace.