"Integrating Order Status improves customer service by providing instant answers to common questions, and Outdoor Cap becomes more efficient because now we have more time to focus on the orders themselves."
Headwear supplier, Outdoor Cap Company, Inc. is now offering distributors real-time, around-the-clock visibility to Order Status to save time and make more efficient partnerships.
Essent® implemented the integration for Outdoor Cap via the Essent OrderTrax® Network using PromoStandards. Distributors integrated with Outdoor Cap now can look up complete, accurate, real-time Order Status at any time.
The advantage of integration is that the information needed to move transactions forward can be shared automatically and in real-time, rather than slowly and manually through countless calls and emails.
"Order Status is among the information that customers most routinely want to know. Integrating Order Status improves customer service by providing instant answers to common questions, and Outdoor Cap becomes more efficient because now we have more time to focus on the orders themselves," Outdoor Cap Product Experience Manager, Mark Stein said.
Outdoor Cap is actively seeking to share the time-saving service with more distributors, who can contact Essent to get started.
Promotional products companies used OrderTrax to exchange business information with trading partners more than 5 million times in 2019. OrderTrax hosts an industry leading 1,400+ trading partner integrations.
Inventory, Order Status, Order Shipment Notification, Product Data, Media Content, Invoices, Purchase Orders, and Product Pricing & Configuration can be shared via OrderTrax using PromoStandards.
About Outdoor Cap
Outdoor Cap Company, Inc. has serviced the needs of the headwear industry for over 40 years. Established in 1977, we have grown to over 400 employees. We service 14,000 customers across multiple channels in the Team, Promotional Products, and the Hunting & Fishing retail markets. We have established ourselves as one of the largest and most respected headwear suppliers in the United States by combining work ethic and integrity with innovative resources and processes. We strive to offer exceptional customer service throughout every step of the buying process. With our extended license holdings, we are capable of selling and distributing headwear for over 100 brands. Additionally, we have developed several brands specific to Outdoor Cap in order to better serve our customers. Our corporate offices are based in Bentonville, Arkansas. We also have 3 distribution centers located in Arkansas, California, and Texas.
Essent is an innovative provider of fully integrated business management software solutions and services for process-intensive industries. Essent solutions combine flexible workflow management with innovative technologies that automate repetitive tasks and simplify business processes. Since 1981, Essent has offered the systems, service, software, and support critical to success in today's highly-competitive marketplace. Essent provides best-in-class solutions for business management, ecommerce, and integration.
OrderTrax is a mature, proven integration network that securely and accurately processes over 12 Million transactions representing over $3 Billion in commerce annually. Supporting ANSI X12, cXML, ePSA, PromoStandards, and other public and proprietary standards, OrderTrax allows companies to integrate using the standards of their choosing. Instead of implementing and maintaining a costly new integration for each trading partner, companies can integrate once through OrderTrax to become connected to many trading partners.
PromoStandards is a group of distributors, suppliers, and service providers dedicated to improving supply chain efficiency in the promotional products industry. The group, including Essent, a Founding Member, defines and writes integration standards that allow distributors and suppliers to integrate for more efficient transactions and a more efficient supply chain.
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Essent is the leading provider of fully-integrated business management software solutions and services for process-intensive industries and the largest trading network for the promotional products industry. The Essent family of fully-integrated products and services combines best practices, business processes, software automation, and network communications to deliver unparalleled, unified business management solutions. Since 1980, Essent has offered the systems, service, software, and support critical to success in today's highly-competitive marketplace.